We dislike ‘Terms & Conditions‘ as much as you do. Unfortunately they are a reality and a part of business… so we’ll try and keep them as straightforward as possible.

The purpose of these terms is to protect both you and us. It’s our best attempt to clear up any issues that may cause problems later. If you have any questions regarding these terms please email us at support@internet365.co.za and we will clarify the situation for you!

We have tried to include everything that we think is appropriate here. Occasionally there are some things that we add to this page. Please be sure to visit this page on a regular basis if you wish to see the latest Terms and Conditions.

You will receive computer generated invoices for all services rendered by Internet 365. All computer generated invoices and credit notes will be sent to you via electronic means. All your computer generated invoices and credit notes are also available via the Billing section in your Client Zone.

General Terms & Conditions

Your attention is drawn in particular to clauses rendered in bold capitals in these terms. What follows is a summary for your convenience and does not form part of the agreement between you and Internet 365. It is your responsibility to read the clauses referred to:

1. You agree to provide Internet 365 with true and correct information in order to provide service to you and give Internet 365 permission to process your personal information (clause 4, 14).

2. You agree that these terms may change and that you will check regularly for changes on the Internet 365 website (clause 5)

3. You agree that abusive behaviour towards Internet 365’s staff or brand will not be tolerated (clause 6).

4. You agree that you will ensure that you choose and be responsible for the the products that suit your needs (clause 8)

5. You agree that failing to pay your Internet 365 account on time may lead to account termination and/or administrative fees and possible reconnection fees (clause 10, 16).

6. You agree that either yourself or Internet 365 may cancel this contract by giving the other notice (clause 12.1)

7. You limit Internet 365’s liability and indemnify Internet 365 for various acts or omissions (clause 17).

1. Definitions

1.1 “Internet 365” means either of Internet 365 (Pty) Ltd or any other entity which Internet 365 (Pty) Ltd may assign, cede or delegate any of their rights or obligations to.

1.2 “Internet 365 System” means equipment operated together as a system by Internet 365 to provide any Service, including without limitation servers, peripherals, routers, switches, Software, Databases, cables, generators, and uninterruptible power supplies.

1.3 “Internet 365 Website” means the Internet website published at the URL “www.internet365.co.za” or another URL that Internet 365 notifies the Client of from time to time.

1.4 “Agreement” means these General Terms, Acceptable Use Policy, and applicable Service Terms, Service Orders and all annexures to any of these documents.

1.5 “Application” means a request for initiation of a Service(s) and / or provision of Good(s);

1.6 “Business Day” means any day other than a Saturday, a Sunday or a public holiday in the Republic of South Africa.

1.7 “Business Hour” means a period of 60 minutes between the hours of 08h00 and 17h00 South African Time, on a Business Day.

1.8 “Client” is the party described as such on any Application or Service Order executed between it and Internet 365.

1.9 “Client Data” means Data:

1.9.1 transmitted to the Client using the Internet 365 System,
1.9.2 stored by the Client on the Internet 365 System (or on the Client System as the case may be), or
1.9.3 transmitted by the Client via the Internet 365 System,
1.9.4 in the day-to-day utilisation of a Service.

1.10 “Client Equipment” means any equipment installed at Internet 365’s premises by the Client that Internet 365 does not own, including without limitation servers, peripherals, routers, switches, Software, Databases, Data cables, and uninterruptible power supplies.

1.11 “Client Zone” means the Client account login area of Internet 365’s portal, accessed by using Client credentials and passwords;

1.12 “Data” means electronic representations of information in any form.

1.13 “Database” means a collection of related data including, but not limited to, text, images sound and video, all of which have been created and integrated using a method of connecting and displaying the data into a collection of interrelated independent files or data which are stored together.

1.14 “Domain” means an Internet subdomain registered with an authorised registrar appropriate to its top-level domain (“TLD”) and comprising its constituent domain name server records including, but not limited to, host names, aliases and mail exchange (“MX”) records.

1.15 “Emergency Maintenance” means maintenance to the Internet 365 System intended to remedy existing circumstances or prevent imminent circumstances that are likely to cause danger to persons or property, an interruption to the Communication Services, or substantial loss to Internet 365, the Client or any third party.

1.16 “Fee” in respect of each Service will be as noted in the Fee Schedule provided to the Client on initiation of the Service and adjusted from time to time.

1.17 “Goods” means any and all goods to be provided by Internet 365 to the Client in terms of this Agreement, including without limitation equipment, hardware and third party software.

1.18 “Good Industry Practice” means the exercise of that degree of skill, diligence, prudence and foresight which would reasonably be expected from a skilled and experienced service provider providing similar services to those provided under this Agreement. Such a service provider would seek in good faith to comply with its contractual obligations, and with all applicable laws, codes of professional conduct, relevant codes of practice, relevant standards, and all conditions of planning and other consents.

1.19 “Intellectual Property Rights” means patents, registered designs, trade marks (whether registered or otherwise), copyright, trade secret rights, database rights, design rights, service marks and other intellectual property rights and rights to claim something as confidential information, including in other jurisdictions, that grant similar rights.

1.20 “Malicious Code” means anything that contains any computer software routine or code intended to:

1.20.1 allow unauthorised access or use of a computer system by any party, or
1.20.2 disable, damage, erase, disrupt or impair the normal operation of a computer system,
1.20.3 and includes any back door, time bomb, Trojan horse, worm, drop dead device or computer virus.

1.21 “Multi-Factor Authentication” refers to the process of establishing a user’s identity using several concurrent means of verification such as one-time pin, security questions or other forms of validation.

1.22 “OTP” means One-Time Pin or One-Time Password that is used for login to Internet 365 systems or for verification purposes.

1.23 “RICA” means the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2003.

1.24 “Services” generally means internet services and access but for each specific service offering the meaning will be specified in more detail, as provided in the additional terms for each of the listed options.

1.25 “Service Order” means a goods, license, services and / or work order agreed to in terms of this Agreement describing the specific Goods or Services to be provided by Internet 365 to the Client.

1.26 “Service Terms” means a document describing the terms on which Internet 365 will provide a particular Good or Service, as amended from time to time.

1.27 “General Terms” means this document.

1.28 “Software” means any computer programme (whether source- or object code), as well as any database structure or content, artistic work, screen layout, cinematograph film, sound recording, preparatory material, user or technical documentation or any other work created in connection therewith and any modifications, enhancements or upgrades thereto.

1.29 “Supplier” means a supplier of goods and / or services to Internet 365.

1.30 “Two Factor Authentication” refers to the process of establishing a user’s identity using various methods, such as one-time pin and security questions.

1.31 “User/s” means the Client or any other person accessing any the Services provided by Afrihost.

2. How the Agreement Works

2.1 The Goods and Services that Afrihost will provide to the Client will be described in Service Orders.

2.2 These General Terms apply to all Services.

2.3 More details of particular Goods or Services may be contained in Service Terms.

2.4 The Service Order(s), Service Terms, and this document together form the Agreement between Internet 365 and the Client. If the Parties enter into a Service Level Agreement or agree to an annexure to any of these documents, these will also form part of the Agreement.

2.5 If there is any conflict between any of these documents, they will be interpreted in descending order of precedence as follows: General Terms (this document), Service Terms, Service Order, Acceptable Use Policy, and Service Level Agreement, unless otherwise expressly stated in writing.

3. Applications and Initiation

3.1 Internet 365 will provide the Goods and Services to the Client as described in an Application or Service Order in terms of the Agreement.

3.2 Internet 365 reserves the right to refuse to commence provision of Services based on the Client’s prior conduct.

3.3 An Application must be submitted via the Internet 365 Website or Client Zone. Once an Application is accepted by Internet 365, it becomes a Service Order.

3.4 Each Service Order (read with the other documents mentioned above) will be a separate contract between the Client and Internet 365 (unless amended or renewed by another Service Order).

3.5 The terms of one Application or Service Order will not apply to another, unless a Service Order amends or renews an existing Service Order or adds Goods or Services to an existing contract.

3.6 The Client consents to Internet 365 carrying out a credit check on the Client at any applicable credit bureau, and may make the provision of the Goods or Services dependant on its satisfaction with the results. Internet 365 may provide information on the Client’s payment record to a credit bureau.

3.7 If the Client is a juristic person, Internet 365 may require one or more of its officers to stand surety for the Client’s obligations under this Agreement. Even if the Agreement has commenced, Internet 365 may withhold providing the Services until the surety has been signed.

3.8 Depending upon the Service provided, Internet 365 may be obliged under RICA to obtain certain information and documents from the Client, and Internet 365 may withhold or suspend providing Services until the Client has provided the necessary information and/or documents to Internet 365.

3.9 If the Client has not complied with a requirement of this clause, Internet 365 may delay providing the Goods or Services until the Client has complied. If the Client does not comply within a reasonable period, Internet 365 may terminate this Agreement and will not be liable for any damage that the Client may suffer as a result.

3.10 Commencement of the Services is subject to a seven-day cooling-off period which will be interrupted if the Service in question is made available to the Client during this period.

4. Client’s Commitments

4.1 The Client confirms that all statements made to Internet 365 are true and correct. Internet 365 reserves the right to request proof of any facts or claims. The Client also commits to providing Internet 365 with necessary information required in the provision of the selected Services, and (where applicable) consent to the use or sharing of this information with 3rd parties to comply with regulatory conditions (such as Domain Registration Listings) within the guidelines of applicable privacy legislation.

4.2 Internet 365 reserves the right to, at any time, request verification of the identity of the Primary Account Holder. Failure to produce such verification could result in summary suspension or cancellation of the product(s) and Services.

4.3 The Client (or the Client’s agent) certifies that the Client is above the age of 18 years, has full contractual capacity and (in the case of an agent) is duly authorised by the Client to contract on the Client’s behalf.

4.4 Internet 365’s website and attached systems, such as Client Zone, are designed to facilitate reasonable use of the Internet 365 products and Services. Internet 365 reserves the right to suspend or terminate users who are improperly using features of the systems to avoid billing, shaping, suspension or any other system controls, or exploit bugs or limitations in the system design to effect avoidance of system controls or commit crimes. Internet 365 reserves the right to deem an activity as “unreasonable exploitation of the system” and will take appropriate action based on the circumstances and severity of the incident(s).

4.5 The Service Order(s) and this Agreement, the Services or the interpretation of the supporting documents shall be governed by the laws of the Republic of South Africa and the courts of South Africa will decide any disputes.

4.6 If the Client or its staff engages in behaviour that is a contravention of the Acceptable Use Policy or may be considered offensive to Internet 365 or its staff, Internet 365 reserves the right to suspend or terminate the Client’s Services, irrespective of the form and medium of this abuse.

4.7 In the event that any of the terms of this document are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.

4.8 Internet 365 reserves the right to remove any content hosted by a Client which it considers illegal or contrary to the AUP or for which it has received a takedown notice.

5. Terms Subject to Change

5.1 Internet 365 may amend the General Terms and Service Terms at any time. The amended versions will be posted on the Internet 365 Website, and Internet 365 will as soon as possible after posting the amendments make reasonable efforts to advise the Clients of them by email and via the Client Zone. The Client also has a duty to duty to keep itself informed of the latest version of the above documents by accessing the Internet 365 Website on a regular basis.

5.2 Internet 365 must give at least one calendar month’s notice for the amendments, which will become effective at the beginning of the first calendar month after the notice period has expired.

5.3 If the Client objects to any of amendment, it may terminate the Agreement, and the termination will become effective at the end of the normal notice period.

5.4 If Internet 365 changes its Fees, the change must take place as described in this clause.

6. Interactions with Staff and Internet 365 Brand

6.1 Clients will be held accountable for their conduct towards Internet 365 staff and in the public domain with regard to allegations or malicious conduct directed towards Internet 365 or its staff.

6.2 Abusive behaviour, including (but not limited to) aggression, bullying, offensive language or conduct, including threats, humiliation or any type of intimidation on a forum or directed at Internet 365 or its staff will be deemed abusive and will not be tolerated. Such conduct may constitute an AUP violation and Internet 365 reserves the right to suspend or terminate Services to a Client in such cases.

6.3 Clients using public platforms to spread libel, false allegations, unreasonably or maliciously diminish the reputation or public perception of the Internet 365 brand (or its staff) may have their Services suspended or terminated, depending the severity and circumstances of the incident(s), and may also be regarded as contrary to the AUP.

7. Availability of Services

7.1 Internet 365 cannot guarantee the provision of the requested Service upon the receipt of an Application.

7.2 Provision of the Service is subject to Internet 365 confirming that it is technically feasible to do so.

7.3 Applicants will be formally notified after receipt of an Application whether or not the Service can be provided.

8. Choice of Services and Products

  1. 8.1 Internet 365 offers online application and signup for all products and Services only via its website and Client Zone. The Client is solely responsible for ensuring that their choice of product or service conforms to their requirements or desired outcome. Internet 365 will not be liable for compensation, costs or damages resulting from incorrect selection of products or services, or resultant delays in rectifying such errors.
  2. 8.2 Sign-up for products and services is subject to the cooling-off period described in section 44 of the Electronic Communications and Transactions Act (“the ECT Act”).
  3. 8.3 Internet 365 provides Services on the basis of information provided by the Client, and Internet 365 offers no warranty as to the suitability of the Services beyond the requirements as expressed by the Client.
  4. 8.4 Internet 365 reserves the right to stop offering particular Services if it deems it necessary. Internet 365 will then either provide the service for the remainder of the time that has been paid for or refund the amount paid for that specific package.

9. Referral Programme

  1. 9.1 Clients may only use a referral programme to refer other possible clients. Clients that try to refer themselves via other accounts, whether setup using spoofing methods or simply as duplicate referrals will not receive any discounts.
  2. 9.2 Should a referred client decide to cancel its services within three months of signup, Internet 365 reserves the right to reverse both the referrer and the referee’s credits.

10. Payment and Penalties

  1. 10.1 Internet 365 reserves its rights to change its prices at any time on reasonable notice, which will not be less than 30 days, as per the minimum term of a month to month agreement.
  2. 10.2 Internet 365 only accepts Paypal and Visa/Mastercard payments for month to month services, and will only accept alternative payment under specific circumstances and only by prior arrangement at Internet 365’s discretion.
  3. 10.3 The Client’s monthly Fee will be submitted monthly in advance on or about the first Business Day of the month. This will apply to Paypal Payments and Visa/Mastercard Payments.
  4. 10.4 Internet 365 will not accept any liability or responsibility for delays, suspensions or impact to Services due to use of non-approved payment methods by Clients.
  5. 10.5 If the Client’s debit bounces for any reason, Afrihost reserves the right to resubmit the debit order at any time.
  6. 10.6 Non-payment of any Fee by its due date, whether as a result of unpaid Debit Orders, declined cards or any other cause may result in immediate suspension of Services (which may not be limited to the particular Service in question). Internet 365 retains the right to suspend any Services for non-payment, and to withhold such Services until all arrears are settled in full on any and all products and Services.
  7. 10.7 Services which have been suspended for non-payment of Fees will remain suspended until payment has been made in full and the Service is reconnected as described below. The Client will not be credited for data or Services that would otherwise have been available to the Client during the period of suspension.
  8. 10.8 If the Client remains in default of a monthly Fee for two consecutive calendar months, Internet 365 may terminate the agreement with immediate effect. The Client will remain liable for all Fees and charges for any period of suspension.
  9. 10.9 Should the Client settle the unpaid Fee they will be reconnected as described below.
  10. 10.10 Internet 365 may charge an Admin Fee for failed or returned payments, regardless of method of payment or the reason for non-payment. Such Admin Fees are payable immediately and in conjunction with the outstanding fees which resulted in non-payment. Admin Fees will be calculated on a sliding scale based on the number of incidents of non-payment on the Client’s payment record. Non-payment of Admin Fees will be considered non-payment and will be subject to the same terms. Once levied, Admin Fees are not recoverable or reversible, regardless of whether payment is made within the prescribed period.
  11. 10.11 If the Client’s Services are suspended or terminated for any reason, including non-payment, Internet 365 may charge a Reconnection Fee for subsequent reactivation of services as described in the Client Zone. Reconnection Fees are payable in full before any services can be reactivated, once suspended. Internet 365 may charge multiple reconnections Fees where multiple products are affected, and may charge “escalating” penalties for repeated non-payment offences. Any prior leniency shown in this regard will not prejudice Internet 365’s right to enforce such penalties in full at any time (within their discretion).
  12. 10.12 Reconnection of Services may be subject to a waiting period of up to 72 hours, at Internet 365’s discretion, regardless of when payment is received or cleared.
  13. 10.13 In cases of suspension of Services due to non-payment, Internet 365 reserves the right to levy both Reconnection Fees and Admin Fees. Any and all penalty fees must be settled in full, prior to reconnection of affected services.
  14. 10.13 Both Admin and Reconnection fees will not exceed R500 (charged on a sliding scale based on the number of incidents of non-payment), and this amount is based on (but not limited to) a reasonable estimation of accumulated administrative costs (such as labour), bank penalties and resubmission charges levied by payment carriers.
  15. 10.14 In the case of billing disputes, the onus is upon the Client to raise such disputes in good time through the complaints procedure set out in these Terms to prevent interruption of services while the billing is in dispute. Reparations will be made to Clients with successful disputes by means of an account credit or refund, at Internet 365’s discretion.
  16. 10.15 Internet 365 reserves the right to terminate services where a Client has shown a repeated disregard for payment terms and consistently fails to make regular scheduled payments on time and using approved payment methods. The conditions of termination will be based on guidelines determined at Internet 365’s discretion and may vary. The means and terms of termination will be determined at Internet 365’s discretion. Notice of termination will be provided to the best of Internet 365’s ability, but Internet 365 will not be held liable for claims or requests for further provision of services once a Client’s services have been terminated due to non-payment.
  17. 10.16 Unless otherwise agreed:
    1. 10.16.1 Billing will commence on the date that Service provision commences. Partial months will be charged pro rata.
    2. 10.16.2 Services are billed in advance and all invoices must be paid by the Client in advance.
    3. 10.16.3 Any Services invoiced in arrears are payable on presentation of invoice.
    4. 10.16.4 All Fees and other amounts payable are quoted exclusive of VAT.
  18. 10.17 Interest will be charged on any amount that remains unpaid by the Client beyond the due date of payment:
    1. 10.17.1 The interest rate will be 2% (two percent) above the prime overdraft rate (percent, per annum), up to a maximum of 2% per month.
    2. 10.17.2 The prime overdraft rate will be as charged by Internet 365’s bankers at the time, which will be evidenced by a certificate issued by any manager of that bank, whose authority it shall not be necessary to prove.
  19. 10.18 The interest will be calculated from the due date of payment to the date of actual payment, both days inclusive, and will be compounded monthly in arrears. The Client agrees and undertakes to pay the interest.

11. Debit Order Authorisation

  1. 11.1 By accepting these terms, the Client hereby authorizes Internet 365 to debit their nominated bank account, Paypal or Visa/Mastercard any variable amount pertaining to the service or products they have selected, on sign up for a calculated pro-rata and thereafter at the beginning of each month (or on signup entirely for purchase of non-service products).  This sum being the amount for settlement of the monthly amount due by the Client in respect of services or products.
  2. 11.2 The Client authorises Internet 365’s nominated agent to debit their bank account, Paypal or Visa/Mastercard on Internet 365’s behalf (the “authorized party”).  The debit authority will remain in force until such services or products are cancelled, subject to the condition that Client agrees that debits related to cancellation notice periods will be honored before the expiration of the debit authority.
  3. 11.3 The Client agrees that the authorized party may freely cede, delegate or assign any of its rights or obligations in terms of this debit order instruction without consent from the Client and that the Client may not cede, delegate or assign any of their rights and obligations in terms of this debit order instruction to any third party without the prior written consent of the authorized party.

12. Term and Termination

  1. 12.1 Internet 365 operates on Month-to-Month contracts. Either the Client or Internet 365 may terminate the agreement, or a particular Service, by giving one calendar month’s notice to the other. For example if notice is given on the 15th of January, termination will take effect on the 1st of March. Particular Service Terms may allow for shorter notice periods.
  2. 12.2 The Client must give notice of termination to Internet 365 via the Client Zone. Cancellation of any Service is the Client’s responsibility and all tools to effect such cancellation are provided in the Client Zone. The Client is responsible for ensuring that such cancellation of service is actioned with due attention to terms of cancellation, as well as cancellation conditions which require the Client to specifically indicate a required process. Should the Client incorrectly complete the cancellation process, Internet 365 will not be liable for any additional costs or compensation due to the error.
  3. 12.3 Either party may terminate this Agreement and any service provision where there is a breach of this Agreement by the other which has not been remedied within seven (7) days of receipt of written notice to do so.
  4. 12.4 Internet 365 reserves the right to terminate agreements based on a breach of this agreement, or linked agreements (such as their Acceptable Use Policy) which is viewed as a breach of the whole service contract.
  5. 12.5 The Client acknowledges that Internet 365 may terminate this Agreement by written notice, including email, and without liability in the event of the termination of its agreement with an upstream licensee relevant to the provision of any connectivity Service.
  6. 12.6 Internet 365 reserves the right to deactivate or terminate selected Free or Trial Products, such as IPTV or Cloud Backup, should they not be used within a prescribed period or at Internet 365’s sole discretion. Such termination will take place automatically, as per product specifications, and may occur without prior warning. Internet 365 accepts no liability should such termination take place, and not warranty is made regarding the availability of said products in the future. For example, should a Cloud Backup Trial  or Account be deleted if not used within 60 days, Internet 365 makes no warranty that the data can be made available again, and accepts no liability for any consequences resulting in the deletion of the product. Internet 365 reserves the right to terminate products provided as Free or Trial products where a breach has occurred (such as non-payment) in relation to other products, whether or not such breach has direct or indirect bearing on the Free or Trial product service provision.

13. Transferability

  1. 13.1 Should Internet 365 agree to the acquisition or transfer of any or all of it’s services to another company, such services and services agreements will be transferred to the acquiring entity. Clients affected will be notified of such changes and any potential impact to their service agreement within the minimum term (30 days) of a month to month agreement.

14. Client Information and Privacy

  1. 14.1 Clients signing up for services as a Primary Contact are considered as “the client” and no other parties will be permitted access or authority to the Client Account, even if they are a 3rd party recipient or affiliate of the “client”.
  2. 14.2 Internet 365 will observe all privacy of information best practices, in accordance with the applicable laws of South Africa, including the Protection of Personal Information Act (POPI) of 2013.
  3. 14.3 The Client consents to Internet 365 processing Personal Information transmitted to the Internet 365 System in a way which is consistent with the Service being provided. Where the Client’s use of a Service leads to the transmission of Personal Information to or from the Republic of South Africa, the Client acknowledges that it has a duty to comply with any relevant statutory provisions dealing with data privacy either in the Republic of South Africa or in any foreign country to which the Personal Information is transmitted. The Client warrants that it has obtained the consent of any third party for the use of that party’s Personal Information in this way, or otherwise that such processing is lawful, and indemnifies Internet 365 from any claim brought by such third party as a result of its failure to do so.
  4. 14.4 Internet 365 may retain backups as a matter of course for up to one year after termination, and the Client consents to such retention. However Internet 365 gives no warranty in respect of the effectiveness of such backups (if any).

15. Security

  1. 15.1 Internet 365 will implement measures in line with Good Industry Practice to ensure the security of the Internet 365 System and the physical security of Internet 365’s premises, but gives no warranty that breaches of security will not take place.
  2. 15.2 If the Client discovers a security violation, or thinks that a security violation is imminent, it must immediately notify Internet 365 in an appropriate way that does not further compromise security concerns.
  3. 15.3 If the Client suffers damage as a result of loss or corruption of Client Data through a security violation, it will be liable for the damage if the violation was the Client’s fault.
  4. 15.4 The Client must not do anything that may prejudice the security of the Internet 365 System, and must take all reasonable measures necessary to ensure that:
    1. 15.4.1 no unlawful access is gained to Internet 365’s premises, the Internet 365 System, or the Client’s own system;
    2. 15.4.2 no Malicious Code is introduced into the Internet 365 System; and
    3. 15.4.3 the Client Data is safeguarded.
  5. 15.5 If a security violation occurs, or Internet 365 is of the view that a security violation is imminent, Internet 365 may take whatever steps it considers necessary to maintain the proper functioning of the Internet 365 System, including without limitation:
    1. 15.5.1 changing the Client’s access codes and passwords (or those of any user of the Internet 365 System), and
    2. 15.5.2 preventing access to the Internet 365 System.
  6. 15.6 Internet 365 takes reasonable measures to provide disaster recovery but does not warrant that recovery will be successful or that it will be completed within any time limit.
  7. 15.7 The Client must give its full cooperation to Internet 365 in any investigation that may be carried out by Internet 365 regarding a security violation.
  8. 15.8 If the Client is providing any service to third parties that makes use of the Internet 365 System, the Client must contractually bind those third parties to equivalent terms regarding security as are set out in this clause 15.
  9. 15.9 Internet 365 may on prior written notice to the Client inspect the Client’s installation and Client Equipment located on Internet 365’s premises to ensure compliance with the building regulations and restrictions agreed between the parties.
  10. 15.10 By signing up and submitting personal information to Internet 365, clients expressly agree to validation and verifcation methods such as Two Factor Authentication and/or Multi-Factor Authentication, using personal information submitted, or such information as required by Internet 365 from time to time. The method of verifcation used will be implemented at the discretion of Internet 365. Clients hereby grant authority to Internet 365 to use personal information for this purpose, including sending OTP information via SMS to their mobile phones.

16. Suspension or Terminations of Service

  1. 16.1 Internet 365 may, subject to this Agreement or Acceptable Use Policy, suspend or terminate services of a Client in its absolute discretion by providing email notice if:
    1. 16.1.1 the Client commits a serious or repeated breach of the Agreement or the Client engages in any conduct which in Internet 365’s opinion would have a negative impact on Internet 365, other clients or Internet 365’s staff or is detrimental to the welfare, good order or character of Internet 365; or
    2. 16.1.2 Any part of the Client’s Fees are not paid in full when due; or
    3. 16.1.3 The information the Client supplied to Internet 365 is found to be incorrect or false;
    4. 16.1.4 Internet 365 reasonably thinks that the Client’s use of the Services may result in the commission of a crime or is otherwise unlawful.
  2. 16.2 Internet 365 reserves the right to effect such suspension or termination without notice, depending on the severity of the breach, but will undertake to inform Clients where possible. Upon such suspension or termination, such Clients:
    1. 16.2.1 Will not be eligible for reimbursement / compensation, unless at Internet 365’s discretion
    2. 16.2.2 Will not be eligible for payment under the  Double Money Back Guarantee or similar promotion
    3. 16.2.3 May be further barred from signing up for any services with Internet 365 in the future
    4. 16.2.4 May be reported to governing bodies, such as ISPA, for listing purposes
    5. 16.2.5 May be listed with applicable authorities and credit bureaus.
  3. 16.3 The period of suspension will be that which is reasonable under the particular circumstances that gave rise to the suspension.

17. Limitation of Liability and Indemnity

  2. 17.2 In the event that Internet 365 is nonetheless held liable, the quantum of Internet 365’s liability will not exceed the monthly or pro-rata fees due for the Service that occasioned the loss, in the preceding three (3) months, regardless of whether the claim arises out of negligence on the part of Internet 365 or any other cause.
  4. 17.4 These limitations on liability and indemnities apply to the benefit of Internet 365 and Internet 365’s Affiliates, directors, officers, employees, contractors, agents and other representatives, as well as any third parties whose networks are connected to the Internet 365 System.
  5. 17.5 Nothing contained in this clause 17 will limit the Client’s liability in respect of charges incurred for ongoing Services.
  6. 17.6 If the Consumer Protection Act 68 of 2008 is applicable to this Agreement, and any provision of this clause 17 is found by a court or tribunal with jurisdiction over Internet 365 to be unfair, unreasonable or unjust, then that provision (whether it be a word, phrase or sub-clause) will be severed, and the remainder of this clause 17 will have full force and effect.
  7. 17.7 In the case of ambiguity, this clause 17 will take precedence over any expression of the Parties’ intention, whether express or implied, that may be contained elsewhere in this Agreement.

18. Notices

  1. 18.1 All requests by the Client for the provisioning, modification or termination of Services, and for modification of contact and other personal information must be made via the Client Zone and Internet 365 reserves the right to ignore any such request made in any other manner.
  2. 18.2 The Parties choose their addresses where they will accept service of any notices/documents for all purposes (apart from as described in clause 19.1) arising from this Agreement (domicilium citandi et executandi):
    1. 18.2.1 in the case of Internet 365,
      PO Box 377
      South Africa,and
    2. 18.2.2 in the case of the Client, the addresses set out in the most recent Service Order agreed between the Parties.
  3. 18.3 Either Party may vary its given postal address or other contact details by notifying the other Party in writing.
  4. 18.4 Any notice given in terms of this Agreement must be in writing and any notice given by any Party to another (“the addressee”) which:
    1. 18.4.1 is delivered by hand will be deemed to have been received by the addressee on the date of delivery; or
    2. 18.4.2 if sent by fax during Business Hours, upon production of a satisfactory transmission report by the fax machine which sent the fax and if outside such Business Hours then at the beginning of the next Business Day; or
    3. 18.4.3 is transmitted by email will be deemed to have been received upon confirmation of receipt (not automated receipt) thereof by the addressee; or
    4. 18.4.4 is posted by pre-paid registered post from an address within the Republic of South Africa to the addressee at its chosen postal will be deemed to have been received by the addressee on the 7th (seventh) day after the date of posting.
  5. 18.5 Despite the above:
    1. 18.5.1 any notice that Internet 365 sends by email to an email account hosted on the Internet 365 System by the Client will be deemed to have been received by the Client on  the date of transmission; and
    2. 18.5.2 if a written notice or communication is actually received by one of the Parties from the other, this will be adequate written notice or communication to that Party.

19. Interpretation & General

  1. 19.1 Whole Agreement. This Agreement is the whole of the agreement between the parties, and no document or statement not mentioned above will form part of it. Only a written variation, waiver or cancellation agreed to by both parties will be of any effect.
  2. 19.2 Applicable Law & Jurisdiction. The law of the Republic of South Africa will apply to this Agreement, its interpretation and any matter or litigation relating to or arising from it, and the parties consent to the jurisdiction of the courts of Republic of South Africa in this regard.
  3. 19.3 Survival. For the avoidance of doubt, any provision of this Agreement that anticipates any right or duty extending beyond the termination or expiry of this Agreement will survive the termination or expiry of this Agreement and continue in full force and effect.
  4. 19.4 No Indulgence. If one party chooses not to enforce any part of this Agreement, that does not mean that the party cannot enforce that part at a later time. If any part of the Agreement is found to be unenforceable, the rest will still be enforceable.
  5. 19.5 Representatives. The signatories hereto acting in representative capacities warrant that they are authorised to act in such capacities, and accept personal liability under this Agreement should they prove not to be so authorised.
  6. 19.6 Reading Down. If a provision of this Agreement is reasonably capable of an interpretation which would make that provision valid and enforceable and an alternative interpretation that would make it void, illegal, invalid or otherwise unenforceable, then that provision shall be interpreted, so far as is possible, to be limited and read down to the extent necessary to make it valid and enforceable.
  7. 19.7 Severance. In the event that any part of this Agreement is found to be partially or fully unenforceable because it does not comply with any law, or for any other reason, this will not affect the application or enforceability of the remainder of this Agreement.

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